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Unprecedented times.
We've seen nothing like this before. The last time things felt out of control
was the Great Recession. Tom wrote a list of 46 strategies for leaders at
that time which continues to inspire. As you give these strategies a try,
know that we're rooting you on from afar.
Forty-Six
Strategies for Dealing with Gut-wrenching Downturns:
- You come to work earlier.
- You leave work later.
- You work harder.
- You may well work for less;
and, if so, you adapt to the untoward circumstances with a smile—even if
it kills you inside.
- You volunteer to do more.
- You dig deep, deeper,
deepest—and always bring a good attitude to work.
- You fake it if your good
attitude flags.
- You literally practice your
"stage face" in the mirror each morning, and in the loo
mid-morning.
- You give new meaning to the
idea and intensive practice of "visible management."
- You take better than usual
care of yourself and encourage others to do the same— physical
well-being significantly impacts mental well-being and response to
stress.
- You shrug off shit that flows
downhill in your direction—buy a shovel or a "pre- worn"
raincoat on eBay.
- You try to forget about the
"good old days"—nostalgia is self-destructive. (And boring.)
- You buck yourself up with the
thought that "this too shall pass," but then remind yourself
that it might not pass anytime soon; and so you rededicate yourself to
making the absolute best of what you have now—character is determined,
virtually in full, by one's reaction to adverse circumstances.
- You work the phones and then
work the phones some more—and stay in touch with, and on the mind of,
positively everyone.
- You frequently invent breaks
from routine, including "weird" ones—"change-ups"
prevent wallowing in despair and bring a fresh perspective.
- You eschew all forms of
personal excess.
- You simplify.
- You sweat the details as
never before.
- You sweat the details as
never before.
- You sweat the details as
never before.
- You raise to the sky and
maintain—at all costs—the Standards of Excellence by which you
unfailingly and unflinchingly evaluate your own performance.
- You are maniacal when it
comes to responding to even the slightest screw-up.
- You find ways to be around
young people and to keep young people around—they are less likely to be
members of the "sky is falling" school. (Naïveté can be a
blessing.)
- You learn new tricks of your
trade.
- You pass old tricks of the
trade on to others—mentoring matters now more than ever.
- You invest heavily in your
Internet-Twitter-Facebook-"cloud"-computing skills.
- You remind yourself, daily,
that this is not just something to be "gotten through"—it is
the Final Exam of Competence, of Character, and, even if you're not a
boss, of Leadership. (People often make great leaps in a short period
during difficult times.)
- You network like a demon.
- You network like a demon
inside the company—get to know more of the folks who "do the real
work," and who can be your most dependable allies when it comes to
getting things done seamlessly and fast.
- You network like a demon
outside the company—get to know more of the folks "down the
line," who "do the real work" in vendor-customer outfits.
(They can become, and will become, your most avid allies and champions.)
- You offer thanks to others by
the truckload if good things happen—and take the heat if bad things
happen.
- You behave kindly, but you
don't sugarcoat or hide the truth—humans are startlingly resilient, and
rumors are the real spirit-killers.
- You treat small successes as
if they were World Cup victories—and celebrate and commend people
accordingly.
- You shrug off the losses
(ignoring what's going on in your tummy), and get back on the horse and
immediately try again.
- You avoid negative people to
the extent you can—pollution kills.
- You read the riot act to the
gloom-sprayers, once avoiding them becomes impossible. (Gloom is the
ultimate "weapon of mass destruction" in tough times.
- You give new meaning to the
word "thoughtful."
- You don't put limits on the
budget for flowers—"bright and colorful" works marvels.
- You redouble and re-triple
your efforts to "walk in your customer's shoes." (Especially
if the shoes smell.)
- You mind your manners—and
accept others' lack of manners in the face of their strains.
- You are kind to all mankind.
- You keep your shoes shined.
- You leave the blame game at
the office door.
- You call out, in no uncertain
terms, those who continue to play the "office politics" game.
- You become a paragon of
personal accountability.
- And then you pray.
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